Privacy Policy – AlphaPackages

We are committed to safeguarding the privacy of your information and communications. We do not share your SMS subscription details with any third party unless it is directly necessary to deliver the services you have requested. In some cases, your personal information, such as your SMS consent status, may be shared with trusted partners, including messaging platform providers, telecom operators, or technical vendors, solely to send and manage your messages. Under no circumstances will your SMS opt-in data or consent be sold, disclosed, or used for unrelated marketing activities.

By accessing or using the Alpha Packages website, you confirm your acceptance of this Privacy Policy. Protecting the data of our users is our top priority, and we ensure that any information collected for order processing or customer support remains confidential. Such information is used strictly for completing purchases, managing deliveries, and providing you with timely assistance.

1. SMS Privacy

We will not share your SMS opt-in information with any third party for purposes unrelated to delivering the services you requested. Your SMS consent status may be shared only with trusted third-party service providers such as platform operators, telecom carriers, and vendors, who assist in delivering text messages.

Note: Text messaging originator opt-in data and consent will never be sold or shared with third parties for marketing or promotional purposes.

2. Legal Age for Website Use

Our website is not intended for children under 16 years old. We do not knowingly collect personal data from minors. If you believe that we have unintentionally collected data from a child under 16, please contact us immediately so we can delete it.

3. Personal Data We Collect

While using our website or placing orders, we may collect the following types of information:

• Contact Information – Name, email address, shipping/billing address, and phone number.

• Shipping & Order Details – Recipient details, delivery addresses, tracking information, product specifications, and order status.

• Account Information – Username, passwords, and credentials needed for order processing.

• Payment Details – Bank account numbers, credit/debit card details, or payment service account information (handled securely by PCI-compliant payment processors).

• Technical Data – IP address, browser type, device identifiers, location data, and referring website.

• Usage Data – Purchase history, preferences, login activity, and communication history.

4. How We Use Your Data

We process your personal data for the following purposes:

• Order Fulfillment – To process, ship, and deliver your orders.

• Customer Support – To respond to inquiries, complaints, and service requests.

• Account Management – To create, maintain, and secure your account.

• Payment Processing – To verify and process your payments securely.

• Marketing & Updates – To inform you about new products, promotions, and offers (only if you have opted in).

• Website Improvement – To analyze trends, enhance our services, and improve user experience.

• Security & Fraud Prevention – To detect, investigate, and prevent unauthorized access or fraudulent transactions.

5. Data Sharing

We may share your personal data with:

• Service Providers – Payment gateways, courier companies, IT service providers.

• Affiliates & Partners – For order fulfillment and support purposes only.

• Legal Authorities – When required by law, regulation, or court order.

We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Retention

We keep your personal data for as long as needed to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Cookies Policy

We use cookies to enhance your browsing experience. Types of cookies include:

• Essential Cookies – Required for website functionality.

• Analytics Cookies – To track visits, usage patterns, and improve site performance.

• Functional Cookies – To remember your preferences and login details.

You can disable cookies in your browser settings, but some site features may not function properly.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, update, or correct your personal data.

• Request deletion of your data.

• Restrict or object to certain processing activities.

• Withdraw your consent at any time.

• File a complaint with a supervisory authority.

To exercise these rights, please contact us using the details below.

9. Data Security

We implement industry-standard security measures—including encryption, firewalls, and secure payment processing—to protect your personal data. While we take every precaution, no online transmission or storage method can be 100% secure.

Our payment gateways comply with PCI-DSS standards to ensure your credit/debit card information is processed safely.

10. International Data Transfers

Your personal data may be stored and processed outside your home country. In such cases, we ensure that adequate protection measures are in place, including contractual safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our practices. Updates will be posted on this page with the “Last Updated” date revised.